>>It always concerns me when I see what appears to be civilians assisting the fire service pulling hoses etc. No protective clothing just tee shirts and baseball caps.<<
Yes it's a concern, but civilians are not equipped with fire fighting equipment. My understanding is that the first persons responding to that fire were the neighbours (not firefighters) and the SGU water truck so while I understand your concern consideration must be given to the image shown. Notice the fireman to the top in his fire suit while the civilians remained to the bottom assisting with the Hose.